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Heirloom Body Care have been working hard to ensure that all parcels shipped from our premises are done in a safe and effective manner. Sanitation and disinfection procedures have been increased to ensure the health and well being of our workers and to ensure all parcels and their contents are protected.
Some courier services have implemented "contactless" drops to minimise the risk or spreading or contracting the virus, and are not obtaining signatures for their deliveries. That said, the delivery companies have been inundated with additional parcels requiring their attention and are falling a little behind in their processing. Please be patient. Checking your tracking number or contacting your delivery agent should reveal some answers for you.
Collection of orders from our Penrith store has been re-initiated. One person at a time is permitted in our reception area to ensure social distancing rules are obeyed. Placing orders online prior to collection is still highly recommended and will speed up your visit considerably
Please stay safe and take care of those dearest to you, and those in greatest need.