About Us

Heirloom Body Care is an Australian company based in Penrith NSW. We opened our doors in April 2003. Starting out in a very small way as a home based business we have expanded extremely quickly. This is because we actually do listen to our customers' requests and do our best to achieve excellent service along with realistic prices. Every order is double checked to ascertain the correct goods are being sent and that the customers choice of carrying company is adhered to. Errors occasionally still happen because we are human beings, but we will work to rectify the problem as quickly as possible and with the minimum of fuss.

We endeavour to pack orders as environmentally friendly as possible, using recycled cardboard boxes, newspapers and packaging materials sent or given to us by others in an attempt to reduce the impact on our world.  Any cardboard we cannot use in our parcels is sent to the recycling plant.  Our empty drums and pallets are collected regularly to be used for other purposes before they end their useful life.  Should you need any used drums or cubes please contact us so we may share our bounty with you.

We do not knowingly stock any item that has been tested on animals this century.  We clearly list any product that is not suitable for vegans and all products should be suitable for vegetarians.  Please feel free to contact us if you have any questions around any product we may carry.  Leaping Bunny applications can be sent to heirloom@heirloombodycare.com.au with the products you have purchased from us listed and wish us to confirm for you.

Visits to our Penrith premises are most welcome between 9am & 2pm Tuesday to Friday.  Orders placed on our website will be picked and packed ready for your arrival.  We have extended hours for orders placed online of 8.45 - 4pm Tuesday to Thursday and 8.45 - 3pm Friday.  Staff are not available to pick and pack past 2pm, hence this cutoff for in house shopping at this time We do not have a shop front so orders must be assembled for you from our warehouse. Our fragrances are available for your investigation in the foyer as this is one experience a website does not allow.

We would like to assure you of our best attention at all times irrespective of the size of your order - all are treated equally. Being customer focused means we take great pleasure in assisting other up and coming young businesses to reach their potential and love to hear of their successes. Our team knows what it means when we say "Heirloom Body Care - Where old fashioned service isn't a thing of the past."

ORDER COLLECTION: Please place orders online if at all possible prior to collection to allow the best accuracy and minimal waiting time for you.

Our address is: Unit 9, 28 Coombes Drive Penrith NSW 2750 AUSTRALIA

Browsing and in house ordering is available 9am-2pm Tuesday to Friday
Placed orders may be collected 8.45am - 4pm Tuesday to Thursday and 8.45 - 3pm Fridays


Phone: 02 4722 2123

Fax: 02 4722 2904

Emails:
Sales assistance:       sales@heirloombodycare.com.au
Technical assistance: heirloom@heirloombodycare.com.au

MISSION STATEMENT: Heirloom Body Care is customer focused and aims to provide quality products at reasonable prices. Our main goal is to establish real connections with each customer and help them from the beginning to the end of their experience. We pride ourselves on being more than a retail shop from whom customers can obtain their products but also obtain knowledge, support and guidance in all creation and business endeavors. Heirloom Body Care is a family owned business who will continue to maintain a small business approach whilst growing to accommodate our increasing patron base.

Core Values: Customer Focus, Honesty, Collaborative, Traditional.

All products are sold in Australian Dollars

ABN: 94 104 322 410
ACN: 104 322 410
NICNAS Registration Number: NIC504830