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Heirloom Body Care is an Australian company based in Penrith NSW. We opened our doors in April 2003. Starting out in a very small way as a home based business we have expanded extremely quickly. This is because we actually do listen to our customers' requests and do our best to achieve excellent service along with realistic prices. Every order is double checked to ascertain the correct goods are being sent and that the customers choice of carrying company is adhered to. Errors occasionally still happen because we are human beings, but we will work to rectify the problem as quickly as possible and with the minimum of fuss.
We endeavour to pack orders as environmentally friendly as possible, using recycled cardboard boxes, newspapers and packaging materials sent or given to us by others in an attempt to reduce the impact on our world.
Order collection from our Penrith premises is most welcome between 9am & 2pm and Saturday 9am-12, with orders placed on our website picked and packed ready for your arrival. We do not have a shop front so shopping when here is not a recommended option. Our fragrances are available for your investigation in the foyer as this is one experience a website does not allow.
We would like to assure you of our best attention at all times irrespective of the size of your order - all are treated equally. Being customer focused means we take great pleasure in assisting other up and coming young businesses to reach their potential and love to hear of their successes. Our team knows what it means when we say "Heirloom Body Care - Where old fashioned service isn't a thing of the past."
ORDER COLLECTION: Please place orders online if at all possible prior to collection to allow the best accuracy and minimal waiting time for you.
Our address is: Unit 9, 28 Coombes Drive Penrith NSW 2750 AUSTRALIA
Orders may be collected 9am - 2pm Monday to Friday
9am - 12 Midday Saturday (gates close at 12 so please be a little early to avoid having to wait to be let out)
Phone: 02 4722 2123
Fax: 02 4722 2904
MISSION STATEMENT: Heirloom Body Care is customer focused and aims to provide quality products at reasonable prices. Our main goal is to establish real connections with each customer and help them from the beginning to the end of their experience. We pride ourselves on being more than a retail shop from whom customers can obtain their products but also obtain knowledge, support and guidance in all creation and business endeavors. Heirloom Body Care is a family owned business who will continue to maintain a small business approach whilst growing to accommodate our increasing patron base.
Core Values: Customer Focus, Honesty, Collaborative, Traditional.
All products are sold in Australian Dollars
ABN: 94 104 322 410
ACN: 104 322 410
NICNAS Registration Number: NIC504830