Frequently Asked Questions
How Do I Redeem My Heirloom Rewards Points
If you are a regular purchaser on our site you should have been receiving emails telling you about the points you have been accumulating from being a wonderful customer. If...
How Do I Redeem My Heirloom Rewards Points
If you are a regular purchaser on our site you should have been receiving emails telling you about the points you have been accumulating from being a wonderful customer. If...
Mica - Myths and Legends
Mica's reputation is unrivalled as a colourant for many purposes, but what is it, and is it suited to all applications?
Mica - Myths and Legends
Mica's reputation is unrivalled as a colourant for many purposes, but what is it, and is it suited to all applications?
Saponified Oils INCI Names
If you need an oils saponified name, be it for liquid or bar soap, we have you covered here. Look up your oils for your labelling needs.
Saponified Oils INCI Names
If you need an oils saponified name, be it for liquid or bar soap, we have you covered here. Look up your oils for your labelling needs.
Melt & Pour Soap Troubleshooting
If you are having problems with your melt and pour soap bases please have a look through this list of possible issues to find the solution to your concern.
Melt & Pour Soap Troubleshooting
If you are having problems with your melt and pour soap bases please have a look through this list of possible issues to find the solution to your concern.
Bubble Bath Woes
If your bubble bath mix has become too thick or too runny when you add your scent here is how to fix the problem.
Bubble Bath Woes
If your bubble bath mix has become too thick or too runny when you add your scent here is how to fix the problem.
Fragrance Quantity Recommendations
When you are trying to make your own products sometimes it can be hard to know how much fragrance or essential oil you should add to a product.
Fragrance Quantity Recommendations
When you are trying to make your own products sometimes it can be hard to know how much fragrance or essential oil you should add to a product.
Why did my Soap Crack?
Did your soap log crack on the surface soon after making it? Here is why and how to fix it.
Why did my Soap Crack?
Did your soap log crack on the surface soon after making it? Here is why and how to fix it.
How Should I List Flavours as they are Trade Se...
If you are not sure how to label flavours in your product please enjoy a quick read.
How Should I List Flavours as they are Trade Se...
If you are not sure how to label flavours in your product please enjoy a quick read.
Is it Pressed or is it Processed-the Truth abou...
There is much confusion about the use of the terms "pressed" and "processed" and it is helpful to understand the difference. Many carrier oils and essential oils are used in...
Is it Pressed or is it Processed-the Truth abou...
There is much confusion about the use of the terms "pressed" and "processed" and it is helpful to understand the difference. Many carrier oils and essential oils are used in...
Why does my 1 litre of oil not weigh a kilo?
Ever wonder why your liquid oils seem to weigh less than the expected weight? Hopefully this article will help explain it for you.
Why does my 1 litre of oil not weigh a kilo?
Ever wonder why your liquid oils seem to weigh less than the expected weight? Hopefully this article will help explain it for you.
Is Mica Natural?
Micas are colourants that are man made from natural beginnings, but synthetic additives stop these from continuing to be called "natural".
Is Mica Natural?
Micas are colourants that are man made from natural beginnings, but synthetic additives stop these from continuing to be called "natural".
What is the difference between an essential oil...
Do you need an essential oil or a fragrance oil for your next project?
What is the difference between an essential oil...
Do you need an essential oil or a fragrance oil for your next project?