Shipping and Delivery
Products' total cost does not include freight charges.
Goods may be sent via Australia Post, Aramex Couriers or Border Express which you will select in the checkout process. You may arrange for a courier of your choice to collect for you if you have organised this with us. The showroom is currently open for visitors 9am to 2pm Tuesday to Friday. You may also opt to collect your order from Penrith between 8.45am and 4pm Tuesday, Wednesday and Thursday and 8.45am to 3pm on Friday by appointment for orders placed online.
Please contact us if you are expecting next day delivery as this is not always possible given dispatch times and order back logs. We may be able to discuss a better way. Urgent priority dispatch allows your order to be packed and dispatched on the day of receipt if placed before 12.30 EST
Rates are calculated on both kilo weight and cubic weight as these are the details used to charge by our couriers.
Postal and courier bags are an option in the delivery section as a courtesy for those wishing compatible items to be sent, but due to the restriction placed on us by space and dimension cannot pack your order as we would like to ensure its safety when this is chosen. Given the way these bags are treated in transport and handling we are unable to guarantee the safe arrival of your goods. Please do NOT choose this method of transport for items that may be damaged in transit unless you are happy to take on the responsibility for that damage. We do not guarantee safe arrival of parcels sent in this fashion and cannot offer refund or replacement for damage.
International Orders: Please check with your local authorities to ensure products ordered do not conflict with your import regulations
Shipping Policies
We offer 4 shipping options for you to choose from at this time.
Australia Post parcels may weigh up to 22kg dead weight or 25kg cubic (that does not exceed 22kg in actual weight). Express Post is a shipping option that controls the delivery of the parcel once in the hands of Australia Post, but does not cover the packing and dispatch of your order. While every effort to send out orders promptly is made there is no guarantee your order will be dispatched in a timeline to meet your needs This can only be covered by Urgent Priority Dispatch which bumps your order to the head of the queue.
Aramex Couriers can ship up to 25kg per parcel to a street address only. Deliveries to a PO box can be achieved by POST only.
Border Express is sometimes the best economic choice for multi parcel orders and pallet deliveries as they work on the entire delivery weight rather than a per parcel basis. Pallet shipping is an option with this company. For all orders 250kg and over our system will offer pallet shipping with or without forklift access, please select accordingly.
Collection - If you would like to pick up your order you are welcome to place your order online and collect between 8.45 to 4pm Tuesday to Thursday or Friday 8.45am to 3pm by appointment only. The showroom is now open to visitation 9-2pm Tuesday to Friday. The extended hours above are for collection of online orders only as we do not have picking/packing staff after 2pm.
Australia Post Express does not guarantee your order will be dispatched next day. If you wish to have your order dispatched on the same or next day please choose the PRIORITY service (product) for this to happen.
TNT is no longer available unless you have an account so costs may be charged to you directly.